Dear Mr. Wagner,

I am sending this email to praise and commend the fine work done by your employee "Patty."  AFter several phone calls and follow up by her on my request, I asked for the email address of her supervisor specifically to let you and your agency know what a fine and courteous job she is doing. 

We noticed on the freeway by the cul de sac near our home an enormous bee hive and swarms (2 1/2 feet long and 1 1/2 feet in diameter.  Because some of the neighbors are allergic to bees and there are young children, I tried to contact someone in the City of Los Angeles-they passed the buck to Vector control but had no number to offer--just said  "look it up."  I then called Vector Control and they said they no longer handled it and had no suggestions and did not try to assist me in knowing where to go.  Finally a third call found Patty who told me it was handled by LA county agriculture.  I did not know of such an agency, she found the number contacted the people and even requested that they contact me to let me know of action taken.  Today I got a call from a "Mike" who was astrounded at the size of the hive, and they took care of it.

One person, courteous, pleasant with a "can do" attitude makes such a difference in this world.  You have one and I believe she should be recognized and commended for her conscientious and effective work.

Thank you,

Dr. George Patterson